Cancellation & Refund Policy
Effective Date: 1st June 2026
Website: https://app.peerlessgjct.co.in/
1. Introduction
This Cancellation & Refund Policy applies to appointment bookings and related healthcare services made through the website/mobile app of Peerless Polyclinic [An initiative of Peerless GJCT], available at https://app.peerlessgjct.co.in/ as well as mobile app “PARICHARYA”
By booking an appointment or making payment through this platform, users agree to the terms mentioned in this policy.
2. Appointment Cancellation
Patients may request cancellation of an appointment through the platform or by contacting the clinic directly.
Cancellation requests are subject to the following conditions:
• The appointment can be cancelled before the scheduled appointment time, subject to clinic rules.
• Appointments already completed, checked-in, or attended are not eligible for cancellation.
• The clinic reserves the right to cancel or reschedule appointments due to doctor unavailability, emergency situations, technical issues, or unavoidable operational reasons.
• If the clinic cancels an appointment, the patient may be offered a rescheduled slot or refund, as applicable.
3. Appointment Rescheduling
Patients may request rescheduling of an appointment, subject to doctor availability and available appointment slots.
Rescheduling will be allowed only if:
• The request is made before the scheduled appointment time.
• The appointment has not already been completed or checked-in.
• The requested doctor/service has available slots.
The clinic may also reschedule appointments in case of doctor unavailability, emergency duty, holiday, or operational changes.
4. Refund Eligibility
Refunds may be considered in the following cases:
• Payment was successfully made but the appointment was not confirmed.
• The clinic cancels the appointment and the patient does not wish to reschedule.
• Duplicate payment was made for the same appointment.
• Payment was deducted but the appointment booking failed due to technical reasons.
• Any other case approved by the clinic after verification.
Refunds may not be applicable in the following cases:
• The patient does not attend the appointment without prior cancellation.
• The patient cancels after the scheduled appointment time.
• The consultation has already been completed.
• The patient has already checked in for the appointment.
• Incorrect information was provided by the patient during booking.
• The patient is late and the doctor/clinic is unable to complete the consultation within the scheduled time.
5. Refund Process
All refund requests will be reviewed and verified by the clinic team.
Once the refund is approved:
• The refund will be processed to the original payment method, wherever possible.
• The refund amount will be limited to the eligible amount paid by the patient.
• Payment gateway charges, bank charges, or convenience fees, if applicable, may be non-refundable.
• Refund processing timelines may depend on the payment gateway, bank, card network, UPI, or wallet provider.
Generally, approved refunds may take 5 to 7 working days to reflect in the patient’s original payment account. In some cases, banks or payment service providers may take additional time.
6. Failed or Pending Payments
If payment is deducted from the patient’s account but the appointment is not confirmed, the patient should contact the clinic with the payment reference details.
The clinic will verify the payment status with the payment gateway. If the payment is confirmed and the appointment was not created, the clinic may either:
• Confirm the appointment manually, subject to slot availability; or
• Initiate a refund, if appointment confirmation is not possible.
7. Duplicate Payments
If a patient makes duplicate payment for the same appointment, the duplicate amount may be refunded after verification.
The patient must provide transaction details such as:
• Patient name
• Registered mobile number/email
• Appointment date
• Transaction ID/payment reference number
• Amount paid
• Screenshot or proof of payment, if available
8. Partial Refunds
Partial refunds may be applicable in certain cases based on clinic policy, service type, payment gateway charges, or administrative charges.
The final decision regarding partial refund eligibility will be taken by the clinic after reviewing the case.
9. No-Show Policy
If a patient does not attend the appointment at the scheduled date and time without prior cancellation or rescheduling, the appointment may be treated as a No-Show.
In such cases, refund may not be applicable.
10. Clinic-Initiated Cancellation
If the clinic cancels or reschedules an appointment due to doctor unavailability, emergency, system issue, or operational reason, the patient will be informed through available communication channels such as phone, SMS, email, or WhatsApp.
In such cases, the patient may choose:
• Rescheduling to another available slot; or
• Refund of the eligible paid amount, if applicable.
11. Mode of Refund
Refunds will generally be processed through the same mode used for the original payment.
For example:
• UPI payment refund will be processed to the same UPI-linked account.
• Card payment refund will be processed to the same card/bank account.
• Net banking refund will be processed to the same bank account used for payment.
Cash refunds will not be provided for online payments unless specifically approved by the clinic.
12. Refund Request Timeline
Patients are advised to raise refund-related queries within 7 days from the appointment/payment date.
Refund requests raised after this period may be reviewed at the sole discretion of the clinic.
13. Contact for Cancellation & Refund Support
For cancellation, rescheduling, failed payment, or refund-related queries, please contact:
Clinic Name - Peerless Polyclinic ( An Initiative of Peerless Golden Jubilee Charitable Trust
Regd. Address : - 3, Esplanade East, Kolkata 700069
E-mail :- mou.chaudhuri@peerless.co.in
Phone : 033 2557 7115, Mobile :- 9830663360
Website: https://app.peerlessgjct.co.in/
Please include appointment details and payment reference number while contacting support.
14. Policy Updates
The clinic reserves the right to update or modify this Cancellation & Refund Policy at any time.
Any changes will be published on this page with the updated effective date. Continued use of the website/application after such changes means acceptance of the revised policy.
Effective Date: 1st June 2026
Website: https://app.peerlessgjct.co.in/
1. Introduction
This Cancellation & Refund Policy applies to appointment bookings and related healthcare services made through the website/mobile app of Peerless Polyclinic [An initiative of Peerless GJCT], available at https://app.peerlessgjct.co.in/ as well as mobile app “PARICHARYA”
By booking an appointment or making payment through this platform, users agree to the terms mentioned in this policy.
2. Appointment Cancellation
Patients may request cancellation of an appointment through the platform or by contacting the clinic directly.
Cancellation requests are subject to the following conditions:
• The appointment can be cancelled before the scheduled appointment time, subject to clinic rules.
• Appointments already completed, checked-in, or attended are not eligible for cancellation.
• The clinic reserves the right to cancel or reschedule appointments due to doctor unavailability, emergency situations, technical issues, or unavoidable operational reasons.
• If the clinic cancels an appointment, the patient may be offered a rescheduled slot or refund, as applicable.
3. Appointment Rescheduling
Patients may request rescheduling of an appointment, subject to doctor availability and available appointment slots.
Rescheduling will be allowed only if:
• The request is made before the scheduled appointment time.
• The appointment has not already been completed or checked-in.
• The requested doctor/service has available slots.
The clinic may also reschedule appointments in case of doctor unavailability, emergency duty, holiday, or operational changes.
4. Refund Eligibility
Refunds may be considered in the following cases:
• Payment was successfully made but the appointment was not confirmed.
• The clinic cancels the appointment and the patient does not wish to reschedule.
• Duplicate payment was made for the same appointment.
• Payment was deducted but the appointment booking failed due to technical reasons.
• Any other case approved by the clinic after verification.
Refunds may not be applicable in the following cases:
• The patient does not attend the appointment without prior cancellation.
• The patient cancels after the scheduled appointment time.
• The consultation has already been completed.
• The patient has already checked in for the appointment.
• Incorrect information was provided by the patient during booking.
• The patient is late and the doctor/clinic is unable to complete the consultation within the scheduled time.
5. Refund Process
All refund requests will be reviewed and verified by the clinic team.
Once the refund is approved:
• The refund will be processed to the original payment method, wherever possible.
• The refund amount will be limited to the eligible amount paid by the patient.
• Payment gateway charges, bank charges, or convenience fees, if applicable, may be non-refundable.
• Refund processing timelines may depend on the payment gateway, bank, card network, UPI, or wallet provider.
Generally, approved refunds may take 5 to 7 working days to reflect in the patient’s original payment account. In some cases, banks or payment service providers may take additional time.
6. Failed or Pending Payments
If payment is deducted from the patient’s account but the appointment is not confirmed, the patient should contact the clinic with the payment reference details.
The clinic will verify the payment status with the payment gateway. If the payment is confirmed and the appointment was not created, the clinic may either:
• Confirm the appointment manually, subject to slot availability; or
• Initiate a refund, if appointment confirmation is not possible.
7. Duplicate Payments
If a patient makes duplicate payment for the same appointment, the duplicate amount may be refunded after verification.
The patient must provide transaction details such as:
• Patient name
• Registered mobile number/email
• Appointment date
• Transaction ID/payment reference number
• Amount paid
• Screenshot or proof of payment, if available
8. Partial Refunds
Partial refunds may be applicable in certain cases based on clinic policy, service type, payment gateway charges, or administrative charges.
The final decision regarding partial refund eligibility will be taken by the clinic after reviewing the case.
9. No-Show Policy
If a patient does not attend the appointment at the scheduled date and time without prior cancellation or rescheduling, the appointment may be treated as a No-Show.
In such cases, refund may not be applicable.
10. Clinic-Initiated Cancellation
If the clinic cancels or reschedules an appointment due to doctor unavailability, emergency, system issue, or operational reason, the patient will be informed through available communication channels such as phone, SMS, email, or WhatsApp.
In such cases, the patient may choose:
• Rescheduling to another available slot; or
• Refund of the eligible paid amount, if applicable.
11. Mode of Refund
Refunds will generally be processed through the same mode used for the original payment.
For example:
• UPI payment refund will be processed to the same UPI-linked account.
• Card payment refund will be processed to the same card/bank account.
• Net banking refund will be processed to the same bank account used for payment.
Cash refunds will not be provided for online payments unless specifically approved by the clinic.
12. Refund Request Timeline
Patients are advised to raise refund-related queries within 7 days from the appointment/payment date.
Refund requests raised after this period may be reviewed at the sole discretion of the clinic.
13. Contact for Cancellation & Refund Support
For cancellation, rescheduling, failed payment, or refund-related queries, please contact:
Clinic Name - Peerless Polyclinic ( An Initiative of Peerless Golden Jubilee Charitable Trust
Regd. Address : - 3, Esplanade East, Kolkata 700069
E-mail :- mou.chaudhuri@peerless.co.in
Phone : 033 2557 7115, Mobile :- 9830663360
Website: https://app.peerlessgjct.co.in/
Please include appointment details and payment reference number while contacting support.
14. Policy Updates
The clinic reserves the right to update or modify this Cancellation & Refund Policy at any time.
Any changes will be published on this page with the updated effective date. Continued use of the website/application after such changes means acceptance of the revised policy.