Privacy Policy

Effective Date: 1st  June 2026

Website: https://app.peerlessgjct.co.in/

1. Introduction

This Privacy Policy explains how Peerless Polyclinic [An initiative of Peerless GJCT] collects, uses, stores, and protects personal information provided by users while accessing or using our clinic appointment booking platform available at https://app.peerlessgjct.co.in/ as well as mobile app “PARICHARYA”

By using this website/mobile app, booking an appointment, making a payment, or submitting any information, you agree to the terms of this Privacy Policy.


2. Information We Collect

We may collect the following information from patients, doctors, staff, or website users:

Personal Information

  • Name
  • Mobile number
  • Email address
  • Age/date of birth
  • Gender
  • Address or location details, if required
  • Patient registration details

Appointment Information

  • Doctor selected
  • Department/speciality
  • Appointment date and time
  • Appointment status
  • Visit history related to appointments made through the platform

Medical/Consultation-Related Information

Where applicable, the platform may store:

  • Visit notes
  • Prescription details
  • Diagnostic or consultation references
  • Doctor observations and advice

Payment Information

For online appointment payments, we may collect transaction-related information such as:

  • Payment status
  • Transaction ID
  • Amount paid
  • Payment mode

We do not store debit card, credit card, UPI PIN, net banking password, or sensitive payment credentials on our servers. Payment processing is handled through authorised third-party payment gateway providers such as Razorpay.


3. Purpose of Collecting Information

We collect and use user information for the following purposes:

  • To register users and manage user accounts
  • To book, confirm, reschedule, or cancel appointments
  • To manage doctor schedules and patient visits
  • To process online payments
  • To send appointment confirmations, reminders, cancellation alerts, and payment updates
  • To maintain patient records related to appointments and consultations
  • To improve service quality and user experience
  • To comply with legal, regulatory, audit, and administrative requirements


4. Sharing of Information

We do not sell or rent user information to any third party.

User information may be shared only with:

  • Doctors/medical professionals involved in the consultation
  • Authorised clinic staff for appointment and operational management
  • Payment gateway providers for processing transactions
  • Notification service providers for SMS/email/WhatsApp alerts
  • Legal, regulatory, or government authorities, if required by law


5. Data Security

We take reasonable technical and organisational measures to protect user data from unauthorised access, misuse, loss, alteration, or disclosure.

These measures may include:

  • Secure login and access control
  • Role-based access permissions
  • Encrypted data transmission where applicable
  • Restricted access to patient and appointment records
  • Secure payment gateway integration
  • Regular monitoring and administrative controls

However, no online system can be guaranteed to be 100% secure. Users are responsible for keeping their login credentials confidential.


6. Payment Security

Online payments made through this website/mobile app are processed by third-party payment gateway providers. We do not directly store users’ card details, UPI PIN, or banking passwords.

Users are advised to complete payments only through the secure payment page redirected or embedded through the authorised payment gateway.


7. Cookies and Tracking

The website/mobile app may use cookies or similar technologies to:

  • Maintain login sessions
  • Improve website functionality
  • Analyse usage and performance
  • Enhance user experience

Users may disable cookies through browser settings, but some features may not work properly.


8. Data Retention

We retain user information only for as long as required for:

  • Appointment and consultation records
  • Legal and regulatory compliance
  • Accounting and transaction records
  • Internal operational purposes
  • Dispute resolution, if any

Data may be archived or deleted as per applicable laws and internal policies.


9. User Rights

Users may request:

  • Correction of inaccurate personal information
  • Access to their appointment or profile details
  • Deactivation or deletion of their account, subject to legal and medical record retention requirements

For such requests, users may contact us using the details provided below.




10. Third-Party Links

The website/mobile app may contain links to third-party platforms such as payment gateways, video consultation tools, or external resources. We are not responsible for the privacy practices or content of such third-party websites/services.

Users should review the privacy policies of those third-party platforms separately.


11. Children’s Privacy

If appointment booking is made for a minor, the booking should be done by a parent, guardian, or authorised representative. The clinic may collect necessary information for medical and appointment purposes.


12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.

Continued use of the website/mobile app after changes are posted means users accept the revised policy.


13. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact:

Clinic Name - Peerless Polyclinic ( An Initiative of Peerless Golden Jubilee Charitable Trust

Regd. Address : - 3, Esplanade East, Kolkata 700069

E-mail :- mou.chaudhuri@peerless.co.in

Phone : 033 2557 7115, Mobile :- 9830663360

Website: https://app.peerlessgjct.co.in/